How to Create a Program Cohort

Last updated: April 27, 2026

The Cohort tab is where you decide who is included in your Program. You can automatically pull audiences from your connected CRM or MAP based on criteria you define.

What is a cohort?

A cohort is a targeted group of contacts that meet specific criteria you define. It has two parts:

  • Included Audience — A group of one or more audiences pulled from your connected CRM or MAP.

  • Excluded Audience — Audiences included in an existing Program that should be excluded from this Program's cohort to avoid overlap. Useful for excluding current customers, competitors, or anyone already covered in another program.

Example: Imagine you're launching a special offer for marketers across North America. You only want to target marketers in that region—and you want to exclude current customers and competitors from seeing your ads. A cohort lets you do exactly that.

What you'll see

At the top of the Cohort screen you’ll see three metrics:

  1. Total — The total number of unique contacts across all Include audiences, minus anyone matched in Exclude. This is the actual audience the Program will run against. It's the number to watch when sizing a launch.

  2. Excluded — Unique contacts that exist in both Include and Exclude. 

  3. Added — The total number of contacts across all Include audiences, without cross-audience deduplication. When this is meaningfully higher than the Total, the difference is duplicates between your Include audiences. 

How to add an audience

  1. On the Cohort tab, click + Add audience in the Include section. A source picker appears.

  1. Pick your source. 

  1. Name the audience. The name appears as the row label on the Cohort tab. Save stays disabled until both a name and at least one criterion are set.

  1. Add your criteria to narrow down exactly who you want to reach. You can segment by:

  • Job title and seniority

  • Company size and industry

  • Location and mailing country

  • Custom CRM fields

  • Deal and opportunity data

The available fields depend on the source.

For Salesforce, you'll choose between Contact, Account, Lead, and/or Opportunity criteria — Lead criteria can't be mixed with the others. 

For HubSpot, Outreach, Marketo, Eloqua, and Microsoft Dynamics, you'll see each integration's own set of relevant fields.

  1. Choose your operators and values. Operators include "contains any of," "contains none of," "is any of," and "is none of."

  1. Click Save. The audience appears as a new row in the Include section, and counts recalculate immediately.

How to import a configuration from another Program

If a similar Program already exists, you can use it as a starting point:

  1. Click Import from program at the bottom of the Include section.

  1. Select a Program from the list. 

    1. Influ2 duplicates that Program's full configuration — every Include audience and every Exclude — as independent copies in the current Program. 

    2. Imported audiences are added to whatever's already configured (not replaced), and there's no link back to the source Program.

  1. Edit, remove, or add to the imported audiences as needed. All changes stay local to this Program.

How to exclude audience from existing Programs [optional]

  1. In the Exclude section, click Exclude program

  1. Select one or more Programs (multi-select) and confirm. Each one becomes its own row in the Exclude section. Contacts that match an excluded Program's audience are removed from this Program's cohort, and counts recalculate.

Keep in mind: there's no free-form "name your exclusion group." Exclusions reference Programs you've already built — so if you want to exclude current customers, build a Customers Program first, then exclude it here.

How to edit or remove an audience

Each Include row has a three dot menu with Edit and Remove options.

  • Edit reopens the Cohort Designer pre-filled with the audience's source and criteria. Changes only affect this Program.

  • Remove asks for a simple confirmation, then drops the audience and recalculates counts. If you remove the last Include audience, the cohort empties and all activities stop — the Cohort tab shows its empty state.

Each Exclude row has a three dot menu with Remove only — exclusions don't get edited, just removed and re-added.

Syncing your audience from your CRM or MAP

Your audience is automatically synced from your CRM or MAP the moment the Program is activated.

If at any point your integration is disconnected, that audience's row stays visible with a warning. Its metrics aren't shown and its contacts aren't counted toward the Summary totals. Reconnect the integration to bring it back.

What's next

Move to the Journey tab to define how targets move through the Program